Frequently Asked Questions

It’s a furniture protection plan created just for interior designers to offer their clients. It covers common accidents like spills, stains, rips, tears, burns, and even mechanical or structural issues. It helps protect your clients’ furniture—and gives you a great way to add value to your projects while earning extra income. 

It gives your clients peace of mind, knowing their new furniture is protected from life’s little accidents. It also helps you build stronger client relationships, stand out in a competitive market, and earn extra income with each plan you sell. It’s a simple way to add value to every project. 

The plan covers a wide range of furniture, including sofas, chairs, casegoods, beds, and more, whether upholstered in fabric or leather. Contact us for a full list of covered items.

The plan covers accidental damage such as:

• Stains from food, beverages, ink, makeup, or pet accidents
• Rips, tears, or burns on fabric or leather
• Scratches or chips on wood surfaces
• Mechanical or structural failures, such as broken recliner mechanisms or springs Damage caused by normal wear and tear or intentional misuse is not covered. Refer to the plan’s terms for complete details.

As an interior designer, you can easily integrate the protection plan into your sales process. We provide training to help you explain the benefits to your clients. Simply include the plan as an optional add-on to your project proposal during the approval process, and we handle the rest, including claims processing.

If a client’s furniture is damaged, they can file a claim through our online portal  https://5starservice.net  or by calling our dedicated claims team  800-732-5856 . 

They’ll need to provide their plan number, a description of the damage, and photos. Our team will assess the claim and arrange for repair or replacement, ensuring a seamless experience for your clients. And, we will notify you so that you can evaluate options and stay in contact with your client long after your project! 

Claims are typically processed within 24 hours after submission, provided all required information (e.g., plan number, damage description, and photos) is received. We prioritize quick and efficient service to maintain your clients’ satisfaction.

Offering the protection plan demonstrates your commitment to your clients’ long-term satisfaction. It reassures them that their high-end furniture investments are protected, fostering trust and encouraging repeat business or referrals. The hassle-free claims process further enhances their experience with your brand.

There are no upfront costs for interior designers to join the program. You earn a commission for each plan sold, and we provide free marketing materials and support to help you promote the plan to your clients.

If a covered piece of furniture cannot be repaired, we will replace it with a comparable item or provide a credit toward a replacement, based on the original purchase price. This ensures your client’s investment is protected without additional hassle. And because we'll notify you, this gives an opportunity to reengage your client to determine any new project needs!

The protection plan typically lasts for 5 years from the date of furniture delivery, providing long-term coverage for your clients. Specific terms may vary, so please review the plan details or contact us for clarification.

Yes, we offer flexible options to tailor the protection plan to your clients’ needs, such as coverage for high-value or custom-designed furniture. Contact our team to discuss customization options for your projects.

Getting started is easy! Sign up by registering on our website at interiordesignerprotectionplan.com, and our team will provide you with training and access to our partner portal. You’ll be ready to offer the plan to your clients in no time.

For any questions about the protection plan, claims, or reselling process, contact our dedicated support team at ddebonville@raptns.com. We’re here to support you and your clients every step of the way.