Frequently Asked Questions

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The Interior Designer Protection Plan is a comprehensive furniture protection program designed specifically for interior designers to offer their clients. It covers accidental damage such as stains, rips, tears, burns, and mechanical or structural failures for furniture, ensuring your clients’ investments are protected. By reselling this plan, designers can enhance client satisfaction and generate additional revenue.

By offering the Interior Designer Protection Plan, you provide your clients with peace of mind, knowing their furniture is safeguarded against unexpected damage. This added value strengthens client relationships, boosts your professional reputation, and creates an additional revenue stream through plan sales. It also differentiates your services in a competitive market.

The plan covers a wide range of furniture, including sofas, chairs, dining tables, beds, and more, whether upholstered in fabric or leather. It includes protection for accidental stains (e.g., food, beverages, ink), rips, tears, burns, and mechanical or structural issues like broken frames or springs. Contact us for a full list of covered items.

The plan covers accidental damage such as:

• Stains from food, beverages, ink, makeup, or pet accidents
• Rips, tears, or burns on fabric or leather
• Scratches or chips on wood surfaces
• Mechanical or structural failures, such as broken recliner mechanisms or springs Damage caused by normal wear and tear or intentional misuse is not covered. Refer to the plan’s terms for complete details.

As an interior designer, you can easily integrate the protection plan into your sales process. We provide training to help you explain the benefits to your clients. Simply include the plan as an optional add-on to your project proposal during the approval  process, and we handle the rest, including claims processing.

If a client’s furniture is damaged, they can file a claim through our online portal or by calling our dedicated claims team. They’ll need to provide their plan number, a description of the damage, and photos. Our team will assess the claim and arrange for repair or replacement, typically within 7-10 business days, ensuring a seamless experience for your clients. And, we will notify you so that you can evaluate options and stay in contact with your client long after your project! 

Claims are typically processed within 7-10 business days after submission, provided all required information (e.g., plan number, damage description, and photos) is received. We prioritize quick and efficient service to maintain your clients’ satisfaction.

Yes, the protection plan is transferable to a new owner if the furniture is sold, provided the plan is still active (typically within 5 years from purchase). The original owner must notify us to update the plan’s details, ensuring continued coverage for the new owner.

Offering the protection plan demonstrates your commitment to your clients’ long-term satisfaction. It reassures them that their high-end furniture investments are protected, fostering trust and encouraging repeat business or referrals. The hassle-free claims process further enhances their experience with your brand.

There are no upfront costs for interior designers to join the program. You earn a commission for each plan sold, and we provide free marketing materials and support to help you promote the plan to your clients.

If a covered piece of furniture cannot be repaired, we will replace it with a comparable item or provide a credit toward a replacement, based on the original purchase price. This ensures your client’s investment is protected without additional hassle. And because we'll notify you, this gives an opportunity to reengage your client to determine any new project needs!

The protection plan typically lasts for 5 years from the date of furniture delivery, providing long-term coverage for your clients. Specific terms may vary, so please review the plan details or contact us for clarification.

Yes, we offer flexible options to tailor the protection plan to your clients’ needs, such as coverage for high-value or custom-designed furniture. Contact our team to discuss customization options for your projects.

Getting started is easy! Sign up by registering on our website at interiordesignerprotectionplan.com, and our team will provide you with training and access to our partner portal. You’ll be ready to offer the plan to your clients in no time.

For any questions about the protection plan, claims, or reselling process, contact our dedicated support team at ddebonville@raptns.com. We’re here to support you and your clients every step of the way.